Terms and Condition

Last Updated On 26-Nov-2025
Effective Date 26-Nov-2025

These Terms and Conditions (T&C) apply to all Services provided by PT DBFF BOTON INDONESIA through its website at https://www.dbff.co.id and the PT DBFF BOTON INDONESIA service platform portal. BY USING THE SERVICES OF PT DBFF BOTON INDONESIA, YOU (“CUSTOMER”) HAVE AGREED TO THE FOLLOWING TERMS AND CONDITIONS.

PT DBFF BOTON INDONESIA reserves the right, at its sole discretion, to change, modify, add, or delete these T&C at any time. The Customer is responsible for accessing these T&C periodically to check for any changes. If the Customer continues to use the Services of PT DBFF BOTON INDONESIA, it means that the Customer accepts and agrees to the changes.

Services

The following are the Terms and Conditions of the services that will be provided by PT DBFF BOTON INDONESIA to Customers:

Providing technical support to Customers if necessary;
PT DBFF BOTON INDONESIA may at any time change the procedures for implementing the Services without notice and shall not be liable to Customers in any way.

Prohibited Content

If PT DBFF BOTON INDONESIA finds that Customer Content violates the law, or infringes on the rights of third parties, or violates the material provisions of these Terms and Conditions, PT DBFF BOTON INDONESIA will notify the Customer regarding the prohibited content and may request that the content be immediately removed from the Service, suspend, or deactivate access to the prohibited content account. Prohibited activities or content include:

Use of the Service with material that is considered threatening or offensive, and contains indications of ethnic, religious, racial, and intergroup (SARA) hate speech, or material that is protected by confidentiality, including other trade regulations.
Use of the Service with material whose copyright is owned by another party and is used without permission.
Use of the Service that may cause damage to the good name of PT DBFF BOTON INDONESIA. If the Customer does not delete or disable access to prohibited content within 1 (one) day after notification, PT DBFF BOTON INDONESIA reserves the right to delete or disable access to prohibited content or suspend the Service.
Fees and Taxes
The Customer agrees to make payments to PT DBFF BOTON INDONESIA for using the Services offered in the amount specified in the Payment Terms (“Fees”). All fees listed on the website and other communication media do not include or do not yet include the value of taxes, fees or other amounts, but have been determined without limitation on consumption, value added tax and deductions, which are levied based on the amount of the fees, or on these T&Cs, or government regulations. Any taxes related to the Services provided will be paid by the Customer (other than taxes based on the net profit of PT DBFF BOTON INDONESIA). Applicable taxes will be charged as a separate item listed on the invoice.

Service Commitment

PT DBFF BOTON INDONESIA is committed to providing services to the Customer in the form of:

99.9% uptime availability per month, excluding scheduled maintenance time for each Service.
The Service Commitment referred to only covers infrastructure Service elements and does not include scheduled maintenance and other additional Services such as implementation work (with a contract), managed support, and managed services.

Email Delivery Restrictions

To prevent potential disruptions to hosting performance, PT DBFF BOTON INDONESIA imposes restrictions on the number of emails that can be sent per hour to prevent service performance issues.
In addition to illegal activities, PT DBFF BOTON INDONESIA will not be liable to Customers for any indirect, consequential, exemplary, incidental, or punitive damages, including loss of profits or business losses, even if PT DBFF BOTON INDONESIA has been notified of the possibility of such damages.

In addition to the provisions stated in these T&Cs, PT DBFF BOTON INDONESIA is liable for any damages or losses related to these T&Cs, whether arising from a breach of these T&Cs (including negligence), under the law or otherwise, the limitation of the amount received by PT DBFF BOTON INDONESIA from the Customer in accordance with these Terms and Conditions within 3 (three) months prior to the date the claim was first asserted.

Disclaimers

PT DBFF BOTON INDONESIA does not promise that its Services will be uninterrupted, error-free, or completely secure, and makes no implied warranties regarding merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement of any third party’s intellectual property rights.

All Services are provided or performed on an “as is,” “as available” basis, and the use of the Services by the Customer is solely at their own risk.

The above disclaimer applies to any damages, liability or injury caused by failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

PT DBFF BOTON INDONESIA reserves the right to do the following at any time without notice: (1) modify, suspend, or discontinue access to the Service; (2) discontinue the operation of the Service, or any part thereof, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Indonesia. If any dispute, controversy, or claim arises out of or in connection with this Agreement or arises outside of this Agreement (Dispute), the Party claiming that the Dispute has arisen shall promptly notify the other Party providing details of the Dispute. During the period of 30 (thirty) days after such notification is given, each Party shall use its best efforts to resolve the Dispute. If the Parties are unable to resolve the Dispute within the 30-day period, each Party shall immediately refer the Dispute to its authorized officers (or their delegates) for resolution. If the competent officials (or their delegates) of both Parties are unable to resolve the Dispute within fourteen days from the date on which the Dispute was referred to them, both Parties agree that the Dispute shall be referred to and finally resolved by the Indonesian National Arbitration Board (BANI).